How to Create broadcast hunt groups in CallManager Express - Powered By ProAction Networks SupportSuite

05 Sep 2010

Support Center » Knowledgebase » How to Create broadcast hunt groups in CallManager Express

	How to Create broadcast hunt groups in CallManager Express

Solution How to Create broadcast hunt groups in CallManager Express

CallManager Express supports three types of hunt groups out of the box.

* Sequential hunt groups—Ephone DNs always ring in same order.
* Peer hunt groups—Ephone DN's ring in a circular order picking up from the last DN that did not ring.
* Longest-idle hunt group—Longest Idle DN gets the next hunt group call.

Some users desire a hunt group that rings on all phones at once. In the full blown CallManager world this is referred to as a "broadcast hunt group".

To make CallManager Express emulate this broadcast hunting we can use Overlay DNs.

Lets say our help desk has extension 4357( 4357 spells help on a phone touchpad)

Plar to extension 4357 from your fxo ports.

Overlay extension 4357 on to multiple phones

ephone-dn 6 dual
number 4357
huntstop channel
no huntstop

ephone-dn 7 dual
number 4357
huntstop channel
pref 1

ephone 1
button 1o6,7

ephone 2
button 1o6,7

Article Details

Article ID:

Created On:

30 Nov 2008 03:52 PM